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How We Handle Your Information

Your account details, wallet activity and device data stay between you and us. We collect what we need to run deposits, verify withdrawals and keep your sessions secure.

Account registration databKash, Nagad, Rocket transaction recordsDevice and browser informationSession and gameplay logsSupport conversation history
Betbet Com How We Handle Your Information
PRIVACY CONTACT

Reach Us About Your Data

If you want to review the information we hold, request corrections, ask for deletion or understand how we use your data, our support team handles privacy inquiries every day. Start a live chat from any page, send a message through the contact form or check the help centre for common data questions.

Live Chat Open the chat icon in the bottom corner of any page and tell the agent you have a privacy question. They will connect you to the right team or answer directly if the request is straightforward.
Contact Form Head to the contact page, select Privacy Inquiry from the dropdown, describe your request and submit. We reply to most form messages within 24 hours with next steps or the information you asked for.
Help Centre Browse the privacy section of the help centre for articles on data retention, cookie settings, account closure and how to download or delete your information without waiting for a reply.
DATA PRACTICES

How We Protect and Use Information

We encrypt wallet transactions and account sessions. We store your data on secure servers in data centres with restricted access. We keep records only as long as needed for account operation, legal requirements or fraud prevention, then remove or anonymise them.

Collection Purpose

We gather your email, phone number, wallet details and device information to verify your identity, process bKash, Nagad and Rocket transactions, prevent duplicate accounts and deliver support when you ask for it.

Cookie Use

Session cookies keep you logged in while you switch between the sportsbook, slots and live tables. Analytics cookies show us which pages visitors reach first and where they drop off so we can improve navigation.

Third-Party Sharing

We share transaction data with payment processors to clear deposits and withdrawals. We do not sell your information to marketers or data brokers. Game providers see anonymised session data to run the lobby, not your personal details.

Your Rights

You can request a copy of the data we hold, ask us to correct errors, withdraw consent for marketing messages or delete your account entirely. Contact support with your request and we will guide you through the process.

Privacy Policy FAQ

We collect your email address, phone number, date of birth and the wallet details you provide for bKash, Nagad or Rocket deposits. We use this to verify your identity and process transactions securely.

We keep active account data as long as your account remains open. After you close your account, we retain transaction records for legal and fraud-prevention purposes, then anonymise or delete them according to local requirements.

Yes. Contact support through live chat or the contact form and request account closure. We will delete your profile and personal details, though transaction logs may be kept anonymised for compliance purposes.

We share transaction data with payment processors to handle bKash, Nagad and Rocket deposits and withdrawals. We do not sell your data to marketers. Game providers receive anonymised session data to run the lobby.

Open any promotional email and click the unsubscribe link at the bottom, or log in to your account, go to settings and turn off marketing notifications. Changes take effect within one business day.

We use session cookies to keep you logged in and analytics cookies to see how visitors navigate the site. You can block cookies in your browser settings, but some features like staying logged in may not work.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.